Terms of Service

Clickweave is operated by Clickweave OÜ, Estonia. Legal and account questions can be sent to legal@clickweave.co.

By accessing or using Clickweave, you agree to these Terms of Service. If you do not agree, do not use the service.

Data processing (hosted service)

Our Data Processing Addendum (DPA) is incorporated into these Terms by reference. If you use Clickweave's hosted audit service at app.clickweave.co, you agree to the current DPA published at clickweave.co/dpa together with these Terms, unless you and Clickweave have agreed otherwise in writing. The DPA explains how we process data as a processor on your behalf; you remain responsible for the URLs you submit, your lawful basis, and your notices to visitors.

Using the service

You agree to use Clickweave in a lawful, respectful, and secure manner. You must not:

• Violate applicable laws or regulations
• Submit URLs you are not authorised to audit
• Use Clickweave for scraping, load-testing disguised as monitoring, or anything other than standard Lighthouse auditing
• Interfere with or disrupt the service or other users
• Attempt to access systems, data, or accounts you are not authorised to use
• Circumvent or probe security or rate limits
• Create multiple accounts to dodge plan limits — one organisation per entity
• Send sensitive personal data, direct identifiers, payment information, passwords, authentication tokens, or other high-risk data through URL paths, custom properties, or similar fields

Accounts and content

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You are also responsible for the URLs, sites, audits, monitors, dashboard links, and other configuration you create or manage through Clickweave.

You must make sure your use of Clickweave is lawful for the sites you audit and their visitors, including having the right to audit those sites and avoiding the transmission of sensitive or directly identifying information to the service.

Plans, limits, and billing

Some parts of Clickweave may require a paid subscription. Plan features, limits, audit allowances, retention periods, prices, and billing periods are shown in the product or checkout flow and may change over time.

Payments, checkout, invoices, taxes, and subscription management are handled by Polar. By starting a paid subscription, you authorise the applicable recurring charges until you cancel or the subscription ends.

If your usage exceeds plan limits, Clickweave may limit ingestion, restrict features, require an upgrade, or take other reasonable steps to protect the service.

Cancellation and refunds

You may cancel your subscription through the product or by contacting support. Cancellation stops future renewal charges but does not automatically refund fees already paid, unless required by law or expressly agreed by Clickweave.

Paid plans are generally non-refundable, but we may review refund requests case by case.

Data and retention

Clickweave stores audit and account data as described in our Privacy Policy and, for business use, the Data Processing Addendum. Audit history is retained for as long as the customer keeps the relevant site or account active, unless deleted earlier by the customer, required by law, or otherwise agreed.

Deleting a site or account may permanently remove associated data. Some records may be retained where needed for billing, security, legal compliance, dispute resolution, backups, or service operations.

Suspension and termination

We may suspend or terminate access to Clickweave if you violate these Terms, create security or operational risk, fail to pay fees when due, use the service unlawfully, or cause harm to Clickweave, other customers, or third parties.

You may stop using Clickweave at any time. Sections that by their nature should survive termination, including payment obligations, disclaimers, liability limits, governing law, and data processing obligations, will continue to apply.

Availability

We aim to provide a reliable service, but uptime is not guaranteed. The service may be unavailable due to maintenance, updates, or factors outside our control.

Beta disclaimer

Clickweave is in beta. The service is provided on a best-effort basis. No service-level agreement applies until general availability. Features, limits, pricing, and data retention periods may change as the product matures.

Disclaimers

The service is provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation.

You are responsible for deciding whether Clickweave is appropriate for your legal, compliance, security, audit, and business needs.

Limitation of liability

To the maximum extent permitted by law, Clickweave will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, business interruption, or loss of goodwill.

To the maximum extent permitted by law, Clickweave's total liability for any claim relating to the service or these Terms will not exceed the amount you paid to Clickweave for the service during the three months before the event giving rise to the claim, or €100 if you did not pay for the service.

Changes

We may update these Terms from time to time. The updated version will be posted on this page. Continued use of the service after changes indicates acceptance.

Governing law

These Terms are governed by the laws of the Republic of Estonia, unless mandatory applicable law requires otherwise.

Contact

Questions about these terms can be sent to legal@clickweave.co.

Security disclosures: security@clickweave.co — we respond to responsible disclosure within 72 hours.