Terms of Service

Clickweave is operated by Clickweave OÜ, Estonia. Legal and account questions can be sent to legal@clickweave.co.

By accessing or using Clickweave, you agree to these Terms of Service. If you do not agree, do not use the service.

Data processing (hosted service)

Our Data Processing Addendum (DPA) is incorporated into these Terms by reference. If you use Clickweave's hosted audit service at app.clickweave.co, you agree to the current DPA published at clickweave.co/dpa together with these Terms, unless you and Clickweave have agreed otherwise in writing. The DPA explains how we process data as a processor on your behalf; you remain responsible for the URLs you submit, your lawful basis, and your notices to visitors.

Using the service

You agree to use Clickweave in a lawful, respectful, and secure manner. You must not:

• Violate applicable laws or regulations
• Submit URLs you are not authorised to audit
• Use Clickweave for scraping, load-testing disguised as monitoring, or anything other than standard Lighthouse auditing
• Interfere with or disrupt the service or other users
• Attempt to access systems, data, or accounts you are not authorised to use
• Circumvent or probe security or rate limits
• Create multiple accounts to dodge plan limits — one organisation per entity
• Send sensitive personal data, direct identifiers, payment information, passwords, authentication tokens, or other high-risk data through URL paths, custom properties, or similar fields

Accounts and content

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You are also responsible for the URLs, sites, audits, monitors, dashboard links, and other configuration you create or manage through Clickweave.

You must make sure your use of Clickweave is lawful for the sites you audit and their visitors, including having the right to audit those sites and avoiding the transmission of sensitive or directly identifying information to the service.

Credits

Access to metered features of Clickweave — including Lighthouse audits, scheduled monitors, AI assistance, and automated fix pull requests — is consumed using credits.

Credits are a prepaid right to use the Clickweave service. They are not money, electronic money, a payment instrument, a deposit, or a gift card; they have no cash value, cannot be redeemed, exchanged, or withdrawn for cash, and are not transferable between accounts. Credits can only be used to access Clickweave's own services.

There are two kinds of credits:

• Plan credits — included with a paid plan and granted at the start of each billing cycle. Unused plan credits expire at the end of the billing cycle in which they were granted and do not roll over.
• Top-up credits — credited in addition to plan credits. Top-up credits do not expire while your account is active and are consumed only after the current cycle's plan credits are exhausted.

Different actions consume different amounts of credits. The current credit cost of each action is shown in the product and on our pricing page and may change with notice. We will give reasonable advance notice of material increases to credit costs.

Clickweave is responsible for enforcing credit balances. If you have insufficient credits, metered actions may be paused until your balance is replenished, you enable overage billing, or your next cycle begins.

New accounts may receive a limited grant of free trial credits valid for a limited period. Trial credits unlock all features, carry no cash value, and may be revoked or forfeited at the end of the trial or in the event of abuse. Trial credits are limited to one per entity.

Plans, billing, and credits

Clickweave is sold as paid plans. Each plan includes a base price, a monthly allowance of plan credits, an allowance of first-party analytics (RUM) events, and a set of features. Team members (seats) are unlimited on every plan and are not billed per-seat. Plan features, credit allowances, RUM allowances, retention periods, prices, and billing periods are shown in the product or checkout flow and may change over time.

Payments, checkout, invoices, taxes, and subscription management are handled by Polar, our merchant of record. By starting a paid plan, you authorise the applicable recurring charges until you cancel or the plan ends.

When you use metered features beyond your included plan credits, you may enable overage billing (see below) to keep going. First-party analytics (RUM) events beyond your plan's allowance are billed separately as shown at checkout.

Overage billing (optional)

You may enable overage billing so that, when your plan and top-up credits are exhausted, metered usage continues and is billed in arrears at the per-credit overage rate shown in the product, up to a monthly cap you set. You authorise these charges through Polar until you disable overage billing. Overage is off by default, is entirely optional, and can be turned off at any time in the dashboard. We show the per-credit rate and your cap before you enable it. When overage is off, metered actions are paused once your credits are exhausted, with no surprise charges.

Cancellation, refunds, and credits

You may cancel your plan through the product or by contacting support. Cancellation stops future renewal charges but does not automatically refund fees already paid, unless required by law or expressly agreed by Clickweave.

On cancellation or downgrade, unused plan credits expire with the plan. Top-up credits remain available while your account is active and are forfeited when the account is closed. Credits have no cash value and are non-refundable except where mandatory law requires otherwise.

Consumers in the EU/EEA: where you are a consumer, you may have a statutory 14-day right of withdrawal for distance purchases. Because credits and digital services are made available immediately, by purchasing you expressly request that we begin performance immediately and acknowledge that your right of withdrawal is lost once the service has been fully performed / the credits have been used. To the extent credits remain unused within the withdrawal period, a consumer may withdraw and receive a refund for those unused credits as required by law.

Data and retention

Clickweave stores audit and account data as described in our Privacy Policy and, for business use, the Data Processing Addendum. Audit history is retained for as long as the customer keeps the relevant site or account active, unless deleted earlier by the customer, required by law, or otherwise agreed.

Deleting a site or account may permanently remove associated data. Some records may be retained where needed for billing, security, legal compliance, dispute resolution, backups, or service operations.

Suspension and termination

We may suspend or terminate access to Clickweave if you violate these Terms, create security or operational risk, fail to pay fees when due, use the service unlawfully, or cause harm to Clickweave, other customers, or third parties.

On termination for breach of these Terms, any unused credits (plan or top-up) may be forfeited without refund.

You may stop using Clickweave at any time. Sections that by their nature should survive termination, including payment obligations, disclaimers, liability limits, governing law, and data processing obligations, will continue to apply.

Availability

We aim to provide a reliable service, but uptime is not guaranteed. The service may be unavailable due to maintenance, updates, or factors outside our control.

Beta disclaimer

Clickweave is in beta. The service is provided on a best-effort basis. No service-level agreement applies until general availability. Features, limits, pricing, and data retention periods may change as the product matures.

Disclaimers

The service is provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation.

You are responsible for deciding whether Clickweave is appropriate for your legal, compliance, security, audit, and business needs.

Limitation of liability

To the maximum extent permitted by law, Clickweave will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, business interruption, or loss of goodwill.

To the maximum extent permitted by law, Clickweave's total liability for any claim relating to the service or these Terms will not exceed the amount you paid to Clickweave for the service during the three months before the event giving rise to the claim, or €100 if you did not pay for the service.

Changes

We may update these Terms from time to time. The updated version will be posted on this page. Continued use of the service after changes indicates acceptance.

Governing law

These Terms are governed by the laws of the Republic of Estonia, unless mandatory applicable law requires otherwise.

Contact

Questions about these terms can be sent to legal@clickweave.co.

Security disclosures: security@clickweave.co — we respond to responsible disclosure within 72 hours.